Frequently Asked Questions

It is a complete keyboard assembled and tuned by KL Esport. Our work includes case and keycap replacement, switch lubrication, stabilizer and large-key tuning, sound-dampening fill, and lighting checks. Check the individual product page for the exact configuration.

Yes. Keyboard listings are complete builds, supplied with the original MODULE box, cable and accessories. Other desk equipment shown in lifestyle photos is not included.

Please contact KL Esport before ordering so we can confirm the parts, availability and price. Do not assume an unlisted configuration is included.

Magnetic switches are not universally interchangeable. Check the switch listing and your keyboard's compatibility before ordering. If you are unsure, contact us with your keyboard model and the switch you want to use.

Orders are dispatched from China.

Assembled keyboards usually dispatch within 1–2 business days after ordering. Any product-specific lead time shown on the listing takes priority.

US transit is estimated at 7–11 days after dispatch. Processing time is additional. Customs, holidays, weather or carrier delays can extend delivery. See our Shipping & Delivery Policy.

Available destinations and shipping charges appear at checkout. For deliveries to the United States, customs clearance, import duties and import taxes are included in our shipping service, so no additional import duties or customs-clearance charges are payable upon delivery. For other destinations, import duties and import taxes may apply unless expressly included at checkout. If your destination is unavailable, contact us before ordering.

Use My Orders with the same email address used at checkout. Once the order ships, we email your end-to-end tracking number and tracking link. You can check the shipment on 17TRACK. Final delivery is handled by a local delivery partner; use the tracking link provided for your shipment.

You can request an address change within 24 hours of placing your order, provided it has not yet shipped. Requests made after 24 hours or after shipment cannot be accepted. Contact KL Esport promptly with your order number and the corrected address. A recipient phone number is required at checkout for delivery.

You may request cancellation before shipment. A keyboard cancellation carries an 8% service fee. Completed keyboards are not returnable for personal preference. See our Returns & Refunds Policy for conditions.

Yes. KL Esport provides four-year fault-repair support for fully assembled keyboards purchased from us. You pay shipping to our service location and return shipping. Any repair labor and replacement-part charges depend on the type of fault and extent of damage and will be confirmed with you before work begins. Contact us with your order number and photos or video of the issue before sending the keyboard. Please wait for our assessment and shipping instructions. See our Returns & Refunds Policy for details. Your applicable statutory rights are not limited.

Contact us promptly with your order number and clear photos of the item and packaging. Keep the packaging while we investigate. Do not send an item back without return instructions. Your applicable statutory rights are not limited by our store policies.