Refund policy

Last updated: October 23, 2026

Request a return or exchange

Contact KL Esport to request an eligible return or exchange. Include your order number, proof of purchase, the reason for your request and relevant photos. Items must be unused, in their original condition, with all original packaging and accessories. Please wait for approval and return instructions before sending anything back.

Fully assembled keyboards

Fully assembled keyboards are not eligible for returns based on personal preference or a change of mind. This does not remove your rights if an item is faulty, damaged, incorrect or not as described.

Keycaps, switches & accessories

Inspect your items on arrival and report concerns promptly. Used or installed keycaps and switches are not eligible for change-of-mind returns. Personalized goods, gift cards, digital downloads and clearance items are excluded from change-of-mind returns where permitted by law.

Canceling an order

You may request cancellation before your order has shipped. Canceling a keyboard order before shipment incurs an 8% service fee. Contact us as soon as possible; shipped orders cannot be canceled. Approved cancellation refunds are processed within 1–3 business days, although your payment provider may need additional time to post the credit. If we cannot fulfill your order and cancel it ourselves, the 8% fee does not apply.

Faulty, damaged or incorrect items

Contact us promptly with your order number and clear photos of the issue and packaging. Keep the item and packaging while we investigate. We will explain the appropriate repair, replacement, return or refund process. Our policies do not restrict any statutory rights you may have.

Four-year fault-repair service for assembled keyboards

KL Esport provides four-year fault-repair support for fully assembled keyboards purchased from us. The customer pays shipping to our service location and return shipping. Repair labor and replacement-part charges, if applicable, are assessed according to the type of fault and extent of damage and confirmed with you before work begins. Contact us with your order number, a description of the issue and photos or video before sending the keyboard. Please wait for our assessment and shipping instructions. This service does not limit your applicable statutory rights.

Return shipping & refunds

For approved change-of-mind returns, the customer pays return shipping and original shipping charges are non-refundable. For defective or incorrect items, contact us first to arrange the appropriate return method and costs. Use a tracked return service and consider insurance for valuable items.

Once the return arrives and is inspected, we will email the result. Approved refunds go back to the original payment method. If a refund has not appeared, check with your bank or payment provider, then contact KL Esport.