Privacy policy

Last updated: October 21, 2026

KL Esport operates this store and website, including its information, content, features, tools, products and services (the “Services”). The store is powered by Shopify. This Privacy Policy explains how we collect, use and disclose personal information when you visit, shop, transact with us or contact us. If this policy conflicts with our Terms of Service about the handling of personal information, this policy controls.

Personal information we collect or process

Personal information means information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified information that cannot identify you. Depending on how you use the Services and where you live, we may process:

• Contact details, such as your name, address, billing and shipping addresses, phone number and email address.
• Payment and financial information, including payment details, transaction records and payment confirmations.
• Account information, such as account credentials, preferences and settings.
• Shopping and transaction information, including products viewed, saved, added to a cart, purchased, returned or exchanged.
• Communications, such as information submitted when requesting customer support.
• Device and connection information, including your browser, device, IP address and other identifiers.
• Usage information about how and when you interact with the Services.

Sources of personal information

We collect information directly from you when you create an account, shop, use the Services or contact us; automatically through your device, cookies and similar technologies; from service providers acting for us; and from partners or other third parties.

How we use your personal information

• Providing and improving the Services: processing payments and orders, shipping goods, remembering preferences, managing accounts, handling returns and exchanges, supporting reviews and personalizing your shopping experience.
• Marketing and advertising: sending promotional communications and showing relevant advertising on the Services or other sites, subject to your choices and applicable law.
• Security and fraud prevention: verifying accounts and transactions, investigating suspicious or unlawful activity and protecting the Services. Keep your account credentials confidential.
• Communicating with you: responding to requests and providing customer support.
• Legal purposes: complying with law and valid legal process, handling disputes and investigating potential breaches of our terms.

How we disclose personal information

We may disclose information to Shopify and service providers supporting payments, analytics, hosting, customer support, fulfillment and delivery; to business and marketing partners; when you request or consent to disclosure, including through shipping, social widgets or login integrations; within affiliated businesses; or in connection with a business transaction, legal obligation, protection of rights or enforcement of policies.

Some advertising-related sharing may be treated as a “sale,” “sharing” or “targeted advertising” under applicable privacy laws. Depending on where you live, you may opt out through Your Privacy Choices. Partners handle information under their own privacy notices.

Our relationship with Shopify

Shopify hosts the Services and processes information about your access and use to provide and improve them. Information submitted to the Services may be shared with Shopify and providers outside your country. We also use Shopify features that combine information from interactions with our store, other merchants and Shopify. For those activities, Shopify is responsible for processing information and responding to relevant rights requests.

Read the Shopify Consumer Privacy Policy and visit Shopify's Privacy Portal for details and available rights.

Third-party websites and links

External sites and platforms have their own privacy and security practices. Review their policies before using them. We do not control their content or practices. Information you share publicly, including on social platforms, may be visible to others. Linking to a site does not by itself endorse it.

Children's information

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. A parent or guardian may contact us to request deletion. As of this policy's date, we do not knowingly sell or share the personal information of people under 16 as those terms are defined by applicable law.

Security and retention

No security measure is perfect, and we cannot guarantee absolute security. Avoid sending sensitive or confidential information through unsecured channels. We retain information as needed to maintain accounts, provide the Services, meet legal obligations, resolve disputes and enforce policies.

Your rights and choices

Depending on your location and applicable exceptions, you may request access, deletion, correction or a portable copy of personal information, or opt out of certain advertising-related sales, sharing or processing. Use Your Privacy Choices for applicable opt-out options.

Where applicable, we recognize Global Privacy Control as an opt-out signal for the browser or device you use. If we can associate the signal with an account, the choice will also apply to that account. We do not respond to other “Do Not Track” signals. Learn more at globalprivacycontrol.org.

Unsubscribe from promotional emails using the link in those emails. You may still receive non-promotional account, order or service messages. Contact us to exercise other rights. We do not discriminate for exercising privacy rights. We may need to verify identity; authorized agents may need to show proof of authorization, and we may also ask you to verify directly. We respond within the time required by applicable law.

Complaints

Contact us with concerns about our handling of information. Depending on your location, you may be able to appeal a decision or complain to your local data protection authority.

International transfers

Information may be transferred, stored and processed outside your country. Where required for transfers from the European Economic Area or United Kingdom, we rely on recognized mechanisms such as standard contractual clauses, unless the destination has been recognized as providing an adequate level of protection.

Changes to this policy

We may update this policy to reflect operational, legal or other changes. The revised policy and its update date will appear here, with any notice required by applicable law.

Contact

For privacy questions or rights requests, use our contact form or email weiguo@klesport.com. You may also write to KL Esport, Room 605, Building 6, 798 Zhongyi 1st Road, Changsha, Hunan 410116, China.