Shipping policy

Last updated: October 22, 2026

This policy applies to orders placed at KL Esport.

Processing & dispatch

Orders are dispatched from China. Assembled keyboards usually ship within 1–2 business days after ordering. A different lead time stated on a product page takes priority. Business days exclude weekends and public holidays.

Delivery to the United States

US transit is estimated at 7–11 days after dispatch. Processing time is additional. Delivery estimates are not guaranteed; customs processing, holidays, weather, remote locations and carrier disruptions may cause delays.

Destinations, rates & duties

Available delivery destinations and shipping rates are shown at checkout. For deliveries to the United States, our shipping service includes customs clearance, import duties and import taxes. Customers do not need to pay additional import duties or customs-clearance charges upon delivery. For other destinations, any applicable import duties and import taxes are the customer's responsibility unless expressly included at checkout. We do not promise free shipping unless it is shown for your order.

Tracking your order

When your order ships, we send a shipping confirmation email with your end-to-end tracking number and tracking link. You can check your shipment on 17TRACK. Final delivery is handled by a local delivery partner; please use the tracking link provided for your shipment. Tracking updates may take time to appear after dispatch. You can also sign in through My Orders.

Addresses & delivery problems

Check your address and contact details carefully. A recipient phone number is required at checkout for delivery. To request a shipping address change, contact KL Esport within 24 hours of placing your order. We can only change the address if your order has not yet shipped. Requests made after 24 hours or after shipment cannot be accepted. Additional costs caused by an incorrect address or refusal of delivery may be charged to the customer. For destinations outside the United States, this may also include refusal to pay applicable import duties.

If a parcel is delayed, lost or marked delivered but missing, contact the carrier and notify KL Esport promptly. We will help investigate with the carrier. Keep the packaging and photographs if an item arrives damaged. Do not return goods without receiving instructions from us.

Cancellations & returns

See our Returns & Refunds Policy for cancellation fees, eligibility and return shipping. These policies do not limit rights that apply under consumer law.